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MSD COVID-19 Customer Billing Statement

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March 18, 2020

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Louisville MSD is taking steps to assist our customers who may be facing financial hardships due to the COVID-19 pandemic. Beginning Monday, March 23 through May 1, 2020, we will waive new late fees for customers who are having difficulty paying their billing charges incurred during this time. Additionally, during this crisis, Louisville Water will not turn-off water service to customers who fall behind in their payments. These are temporary measures and customers are still responsible for paying their Louisville Water and MSD bill. It is important to contact **Louisville Water at 502.**583.6610 or MSD at 502.540.6000 if you are having trouble paying your bill.

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